Account help
Game access in your account: package or standalone ship?
Maintained by Domux. Editorial approach and referral disclosure
The account symptom is often simple: a ship is visible in My Hangar but the launcher says you lack access. Check the entitlement rather than assuming a referral code is missing.
Read the package contents
A Game Package includes Star Citizen access; a standalone ship is a different purchase. Open the pledge details on the correct account and look for the game entitlement, not just a ship name or an insurance entry.
During and after a public trial
A trial may let an account play temporarily without paid access. When it ends, that access can disappear even though the account and referral remain. This does not establish that an earlier referral failed.
Separate gifts and recruiter status
A gifted package may provide game access, while gifted pledges do not count toward the referrer’s eligible cash-spending requirement. Backer status, access and the standard account reward are separate questions.
Before you pay twice
Check that you are signed into the account owning the package. Ask RSI about an entitlement problem with the relevant order or pledge details. Do not buy a second package simply to test whether the launcher changes.
Check the account rules at the source
RSI registration and referral policy explains association, timing and recruiter qualification. RSI’s balance definitions explain why alpha credits can differ. Domux can earn recruiter benefits; this help applies to any valid player code.
Open RSI signup with the referral field filled in✓ Verified referral code · Today: 14 October 2026
Add the code at signup or within 24 hours of creating your account. That is not a deadline to buy. A free account can join public Free Fly events during their announced windows. Special event rewards have separate rules. RSI rules